Chigozie
Personal data and contacts will be open only to employers with access to CV database
Management Trainee
Job Type: Full-Time

Education

From 0 to 2009
University of Newcastle upon tyne, United Kingdom
From 0 to 2006
University of Lagos, Nigeria
No added languages

Experience

Lending/Loan Officer
Royal Bank of Scotland
July 2011 - September 2011 (3 months)

Responsibilities:

  • Assess the viability and credit risk of consumer loan proposals
  • Facilitated lending by finding potential clients and helping them through loan applications
  • Reviewed customers account to ensure we identify opportunities to promote and sell the best products & services to meet their needs.
  • Identified and resolved customers’ complaints, at first point of contact
  • Worked towards and achieved stretching personal and team targets.
  • Identified how the organisation can best help customers

Achievements:

  • Ensured that the bank sustains its helpful banking vision
  • Understood customers’ banking needs and requirements and matched them to suitable banking products and services, which was very vital to reducing future customer complaints. This helped to strengthen their trust in us; hence better business for the bank.
  • Established good working relationships with customers/clients
Insurance Executive
Tesco Bank, Newcastle upon Tyne, United Kingdom
August 2010 - March 2011 (7 months)

Responsibilities:

  • Investigates competitive policy pricing strategies for insurance. Making research on the various insurance companies and insurance policies offered by them to help client in choosing the most suitable policy.
  • Handling all paperwork from preliminary conversations with policy holders and third parties, and also assessing their risk profiles and insurance needs. Preparing reports for insurance underwriters

Achievements:

  • Constant growth of client base. Surpassed monthly target and delivered on KPIs
  • Provided detailed reports to the insured, hence reduced claims by 30%
Service Professional- Retention/Sales Advisor
The Listening Company, Newcastle Upon Tyne, United Kingdom
September 2009 - July 2010 (11 months)

Responsibilities:

  • Provides support to the sales team, make sure all sales and services targets are met. Resolve problems and provide detailed professional information on company’s products to customers helping them come to a decision on the right action to take on available products, having in mind their budgeted finances. Meets sales targets and delivers on KPIs.
Credit/Investment Representative
Oceanic Bank International PLC, Abuja Nigeria
February 2007 - September 2008 (1 year 8 months)

Responsibilities:

  • Initiated, implemented and reviewed the sales and marketing of the company’s product to clients. Opened and managed new and existing customers’ accounts which involved handling their monetary deposits. Successfully handled public relations issues and maintained a continuous follow up of existing and prospective customers.
  • Project financing; liaised with customers with respect to loan/credit advisory. Issued credit facilities and structured repayment plans. Handled debt recovery.
  • Responsible for consulting with corporate and private client and provided finance advice on the rate of foreign currency and investment opportunities. Monitored customers’ investments in bonds and fixed deposits including several with more than =N=600 million in total assets under management.
  • Prepared and presented monthly report on activities carried out on a weekly bases.

Achievements:

  • Retention after one year NYSC probation period due to outstanding performance
  • Met all targets and delivered on KPIs. High monetary inflow and turnover in millions of naira was derived from consumer loans and profitable investments.
  • Improved customer service based on client feedback through the company’s development of new policies.
Executive Assistance- Internship
CT Access ICT Ltd (CIL), Abuja, Nigeria
December 2006 - January 2007 (2 months)

CT Access ICT Ltd (CIL), Abuja, Nigeria, (Dec 2006 – Feb. 2007)

Executive Assistance- Internship

Responsibilities:

  • Undertook public relations campaigns and project promotions to our clients and partners. Prepared peer review quarterly report and annual budget request allocation.
  • Responsible for the accurate and timely preparation of itemized statements, bills, or invoices used for billing and recordkeeping purposes. Compiled records of charges for goods sold or services rendered to clients, calculated and recorded the amounts of these services and goods, and prepare invoices to be mailed to customers.

Achievements:

  • Promptly and courteously resolved various issues and queries from staff, and deciding on the best course of action.