Oluwatosin Veronica
Personal data and contacts will be open only to employers with access to CV database
Management trainee 100 000
Job Type: Full-Time


From 0 to 2010
Nigerian Institute of Public Relations
From 0 to 2004
Lagos State University
From 0 to 2014
University of London(International Programmes):Lead College: London School of Economics
No added languages


Customer Service Personnel
Gold Cross Hospital, Ikoyi
June 2013 - Present Day (4 years 1 month)

Key Responsibilities: Customer Relationship management

  • Answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and requests are processed as in line with the hospital standards and provide a competent, courteous, efficient and pro-active point of contact for customers both internal and external

  • Liaising with Health Management Organisations to get approval for patient’s treatments

  • Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction

  • Schedule, maintain and confirm patient diagnostic appointment, surgeries or medical consultations appointments

Provide administrative support to medical personnel and also to the administrative and finance department

The King's School
April 2009 - Present Day (8 years 2 months)

 April 2009-till date The King’s School, Gbagada Lagos (School Administrator)

Key Responsibilities: Handling all managerial duties

  • Planning, supervising, and implementing programmes/meetings for the school in accordance with the policies and philosophy of the school

Stakeholders Management: Answering stakeholders’ enquiries about services

  • Providing specialist information and advice to meet stakeholders’ needs
  • Dealing with stakeholders’ complaints according to company procedures
  • Obtaining and updating a profile of existing customers.
  • Analysing records of stakeholders’ complaints to resolve problem areas
  • Using customer feedback to improve customer service and satisfaction
  • Handling and documentation of all correspondence
  • Admission co-ordination
  • Handling/Collection of fees and payments.
  • Managing supplies/suppliers and purchasing of goods.
  • Liaising and seeing to the needs of all stakeholders (i.e. internal and external public)

Employee Management: Preparing the payroll and paying staff salaries

  • Notifying staff of promotion opportunities
  • Receiving and recording all job applications, arranging interviews and notifying candidates of the result
  • Sending a contract of employment and other essential information to new staff
  • Arranging staff training and encouraging continuous professional development
  • Monitoring the working conditions of staff
Front Desk/Account Officer
B.G.I Real Estate Firm, Allen- Lagos
August 2008 - March 2009 (8 months)

Key Responsibilities: Attending to visitors/clients

  • Handling and documentation of all correspondence
  • Receiving payments for services/purchases
Front Desk Officer
Sufficient Grace Computer Institute Shogunle
September 2003 - June 2009 (5 years 9 months)

Attending to clients/students

  • Handling and documentation of all correspondence and receiving fees and all payments.

Additional information

About Me

attended varieties of trainings