Oluwatosin Veronica
Personal data and contacts will be open only to employers with access to CV database
Management trainee 100 000
Job Type: Full-Time

Education

From 0 to 2010
Nigerian Institute of Public Relations
From 0 to 2004
Lagos State University
From 0 to 2014
University of London(International Programmes):Lead College: London School of Economics
No added languages

Experience

Customer Service Personnel
Gold Cross Hospital, Ikoyi
June 2013 - Present Day (3 years 9 months)

Key Responsibilities: Customer Relationship management

  • Answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and requests are processed as in line with the hospital standards and provide a competent, courteous, efficient and pro-active point of contact for customers both internal and external

  • Liaising with Health Management Organisations to get approval for patient’s treatments

  • Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction

  • Schedule, maintain and confirm patient diagnostic appointment, surgeries or medical consultations appointments

Provide administrative support to medical personnel and also to the administrative and finance department

Administrator
The King's School
April 2009 - Present Day (7 years 10 months)

 April 2009-till date The King’s School, Gbagada Lagos (School Administrator)

Key Responsibilities: Handling all managerial duties

  • Planning, supervising, and implementing programmes/meetings for the school in accordance with the policies and philosophy of the school

Stakeholders Management: Answering stakeholders’ enquiries about services

  • Providing specialist information and advice to meet stakeholders’ needs
  • Dealing with stakeholders’ complaints according to company procedures
  • Obtaining and updating a profile of existing customers.
  • Analysing records of stakeholders’ complaints to resolve problem areas
  • Using customer feedback to improve customer service and satisfaction
  • Handling and documentation of all correspondence
  • Admission co-ordination
  • Handling/Collection of fees and payments.
  • Managing supplies/suppliers and purchasing of goods.
  • Liaising and seeing to the needs of all stakeholders (i.e. internal and external public)

Employee Management: Preparing the payroll and paying staff salaries

  • Notifying staff of promotion opportunities
  • Receiving and recording all job applications, arranging interviews and notifying candidates of the result
  • Sending a contract of employment and other essential information to new staff
  • Arranging staff training and encouraging continuous professional development
  • Monitoring the working conditions of staff
Front Desk/Account Officer
B.G.I Real Estate Firm, Allen- Lagos
August 2008 - March 2009 (8 months)

Key Responsibilities: Attending to visitors/clients

  • Handling and documentation of all correspondence
  • Receiving payments for services/purchases
Front Desk Officer
Sufficient Grace Computer Institute Shogunle
September 2003 - June 2009 (5 years 9 months)

Attending to clients/students

  • Handling and documentation of all correspondence and receiving fees and all payments.

Additional information

About Me

attended varieties of trainings