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Oluwadamilola
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Manager, customer research
Job Type: Full-Time

Education

From 0 to 2006
Covenant University, Ota, Ogun State
No added languages

Experience

Assistant Brand Manager
Tower Aluminum Plc
August 2012 - Present Day (4 years 8 months)
  • Monitors and advises brand.
  • Manages day-to-day progress of product marketing planning and. execution.
  • . Maintains brand integrity across product lines, advertising, and all other internal and external communication as it pertains to assigned brand.
  • . Collaborates with a wide variety of functional areas such as sales, editorial, marketing, design, and operations to execute specific marketing plans for each assigned title.
  • . Coordinates and develops marketing, sales, editorial, and financial plans for product line.
  • . Provides financial and marketing justification for acquisitions.
  • . Prepares marketing objectives and schedules for all phases of product solicitation and introduction to market including but not limited to sales materials and retail presentations.
  • . Conducts market research and identifies and tracks market trends in company’s industry.
  • . Produces competitive analysis materials comparing product with its key competitors.
  • . Participate in key sales and marketing presentations as necessary.
  • . Develops monthly and quarterly reports for management.
  • . Support the development of brand strategies and marketing plans across the organization.
  • . Aid in developing brand identity and related positioning and messaging to help inform the creative process.
  • . Develop and execute creative in support of the brands and related products.
  • . Manager the day-to-day activities associated to all marketing efforts, including, project management, creative development, cross-functional implementation, campaign tracking and reporting as necessary.
  • . Assist in monitoring brand health metrics and support the development of new brand tracking across businesses.
  • . Assist with financial projections and budgeting process.
  • . Manage budgets and financial related to marketing campaigns.
  • . Assist with management of third party agencies.
Customer Service Executive
Multilinks-Telkom
June 2008 - October 2011 (3 years 4 months)
  • Attending to customers concerns/complains promptly via the telephone,
  • Responding to orders, general customers’ inquiries, invoice questions and customers’ complaints.

• Listening, questioning and analyzing customers concerns to determine underlying needs of the customer.

  • Rectifying the customer concerns/complains.
  • Applying a variety of services and program guidelines in resolving concerns.
  • Identifying, researching and processing of customers concerns/complains on the computer system.
  • Providing customers with product and service information.

• Assisting in conducting customer satisfaction surveys for internal business units and/or service marketing with external customers.

• Completing call logs and writing reports.