Nneamaka Maryann
Personal data and contacts will be open only to employers with access to CV database
Manager 450 000
Job Type: Full-Time

Goals

To define and deliver quality service standards in business organizations.

Education

From 2011 to 2012
Obafemi Awolowo University, Ile Ife
Business Management
Degree
From 2002 to 2004
Yaba College of Technology, Yaba, Lagos
Estate Management
HND
No added languages

Experience

project coordinator
aktiva consulting limited
July 2013 - August 2013 (2 months)
Coordinated all recruitment exercises and managed the CV bank. Responsible for staff welfare. Developed training course fliers and extensively developed training contents/slides for intended courses. Effectively coordinated all projects and trainings within & outside the country. Identified opportunities within the local business market to sell Aktiva Consulting's services. Managed the front desk and sales/Marketing units.
Head, Service Quality Management
ASO Savings & Loans PLC
April 2012 - March 2013 (1 year )
Create a service oriented culture. Ensure effective monitoring, measuring & reporting of service performance Bank wide. Ensure effective feedback mechanism and conformance to ASO Standards. Carry out periodic compliance checks to Service Level Agreement Summary: Entrenching a service excellence culture, enforcing and tracking of policies and practices.
Customer Contact Desk Officer
ASO Savings & Loans PLC, Abuja
August 2011 - March 2012 (8 months)

Consumable delivery Information

Resolve complaints ranging from transactions, Mortgage, ATM, Internet Banking, E-Payment etc.

Attend to customer en quires ranging from Mortgage, Property, Branch Locations, Rates, Forms etc.

Customer Service Strategy & Implentation Officer
ASO Savings & Loans PLC, Abuja
October 2010 - July 2011 (10 months)

Provide strategic solutions to ease bottlenecks in processes.

Design pathway to success for customer contention issues identified in the course of customer contact.

Execute CST customer contact plans i.e. draw up schedule, identify best means for particular contact and execute e.g. Customer Forum, SMS, and emails etc.

Identifying viable customer initiatives and strategy targeted at driving customer satisfaction.

Daily interfacing with other bank departments to maintain customer focus

Summary: A communication funnel to & from customers in respect of complaints, off site requests/enquiries etc, evaluating service bottlenecks and Identifying viable deployable strategy to boost the Organization’s customer service/connection.

Service Quality Officer
ASO Savings & Loans PLC, Abuja
March 2007 - September 2010 (3 years 7 months)

Carry out periodic compliance checks to the Service Charter.

Suggest updates to service charter based on observations from research on customer service or professional ethics.

Assist in development, delivery of relevant training and deployment of initiatives aimed at developing and instilling customer service and professional behaviors in personnel.

Liaise with any service provider providers/contractors engaged to assist in deploying relevant programs for the department.

Summary: Assist in the development, enforcement and tracking of policies and practices that enable personnel to project professionalism, a customer-centric focus.