Operation Officer, Later Marketing Officer
ALL STATES TRUST BANK LIMITED
February 2001 - March 2005 (4 years 1 month)
MARKETING – (Aug 2003 – Feb 2005)
- Account Prospecting
- Retail Banking product marketing
- Relationship management with bank’s customers
- Consumer loan management.
- Credit Card marketing to qualifying customers
- Weekly and monthly profitability Report.
- Working with the Branch Manager to draw up a deliverable productivity budget for the branch
- Computing the Branch’s Monthly Profitability Report (MPR)
- Retail banking product designs and sales.
- Marketing and sales of Bank’s public offers.
- Retail banking product designs.
- Modifications of already existing retail banking products
- Electronic Banking product marketing
- Credit disbursement and monitoring
- Credit card marketing
- Loan default monitoring and recovery
- Marketing of trade products
OPERATIONS (FUNDS TRANSFER UNIT) – (Feb 2001 – Aug 2003)
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Refer customers to appropriate bank personnel in order to meet their financial needs.
- Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
- Obtain credit records from reporting agencies.
- Collect and record customer deposits and fees, and issue receipts using computers.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Perform teller duties as required.
- Execute wire transfers of funds.
- Duplicate records for distribution to branch offices.
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
- Perform foreign currency transactions and sell traveler's checks.
- Schedule repairs for locks on safe-deposit boxes.