Front desk Officer/Customer Care Representative
ZOOM MOBILE NIGERIA LIMITED
June 2006 - September 2008 (2 years 3 months)
1. Receiving and handling subscribers/customers complaints.
2. Educating customers on how to use company's products.
3. Monitoring/analysing competitor's USPs and then suggesting a counter strategy.
4. Keeping and taking stock of company's products assigned to the front desk/customer care department and reporting same periodically.
5. Magement of subscribers/customers. Etc