First point of contact for guests in a busy hotel, this role entails everyday front desk face-to-face interaction with guests.
Resolving and dealing with any problems guests may be experiencing and giving out information about the organization.
Everyday sales calls and performance
Researching and training daily to enhance brand obsession and motivation.
I at the end of my shift liaise with the duty manager to go over affairs of the day as regards guest issues and feedbacks.
Advising and taking decision in the absence of duty manager or heads of department.
Banking and cash handling - balancing day-to-day accounts before hand over to duty manager.
Reception duties including telephone bookings and computer work
Training, motivating, managing and developing the team in order to ensure high levels of employee retention and performance.
Part of my duties was ensuring effective communication to achieve high standards and levels of team satisfaction in the department.
I had to proffer creative and organizational problem solving in the department.
Have to daily develop and increase my passion for guests’ well being by using all tools available to exceed guests’ expectations in order to increase satisfaction.
Also ensuring all company’s hard lines and guidelines are used as a daily tool by team members to drive business forward.
Represent housekeeping department in audits.
Direct and administer all housekeeping functions.
Allocate tasks to and oversee all housekeepers.
Assist the Housekeeping Manager in all duties