Provide customer service via phone, email
Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.
Explain policies, regulations and rate structures.
Receive and process application of confirmation letters.
Make change and issue receipts.
Open and close accounts. .
Process adjustments, returned checks and refunds.
Process of e-business products.
Filing and documentation.
Set up and maintain various files, records and registers.
Complete a variety of forms and prepare account summaries and reports.
File forms and records.
Make photocopies and operate a variety of standard office machines.
Open, date-stamp and process incoming mail.