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CHARITY
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Microbiologist 85 000
Job Type: Full-Time

Education

From 0 to 2010
University of PortHarcourt
No added languages

Experience

Customer Service Unit
Zenith Bank Plc
August 2011 - Present Day (5 years 9 months)

 Provide customer service via phone, email

 Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written correspondence.

 Explain policies, regulations and rate structures.

 Receive and process application of confirmation letters.

 Make change and issue receipts.

 Open and close accounts. .

 Process adjustments, returned checks and refunds.

 Process of e-business products.

 Filing and documentation.

 Set up and maintain various files, records and registers.

 Complete a variety of forms and prepare account summaries and reports.

 File forms and records.

 Make photocopies and operate a variety of standard office machines.

 Open, date-stamp and process incoming mail.