Supervise the fault management process to ensure that faults are resolved within MTTR.
Analysis of performance management data
Supervision of change activities on the network.
Perform network optimization activity on SDH and microwave nodes.
Perform routine and corrective maintenance activities.
Production of network reports
Performed Level 1 support for IP, microwave and satellite nodes.
Coordination of change and maintenance requests.
Performed fault escalation to Level 2 and follow up to ensure resolution within MTTR.
Production of customer SLA reports