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Olusegun
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NOC supervisor
Job Type: Full-Time

Education

From 0 to 2002
Lagos State University
From 0 to 1994
Apata Memorial High School
No added languages

Experience

NOC Support Supervisor
MainOne Service Company
June 2010 - Present Day (6 years 9 months)

Supervise the fault management process to ensure that faults are resolved within MTTR.

Analysis of performance management data

Supervision of change activities on the network.

Perform network optimization activity on SDH and microwave nodes.

Perform routine and corrective maintenance activities.

Production of network reports

Customer Service Engineer
Vodacom Business Africa (Formerly GS Telecom)
December 2005 - June 2010 (4 years 6 months)

Performed Level 1 support for IP, microwave and satellite nodes.

Coordination of change and maintenance requests.

Performed fault escalation to Level 2 and follow up to ensure resolution within MTTR.

Production of customer SLA reports