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NSS specialist
Job Type: Full-Time , open to relocation


From 0 to 2013
Edinburgh Business School ( Heriot Watt University, U.K)
From 0 to 1998
Federal University of Technology, Minna
From 0 to 1988
Stella Maris College, Okitipupa
From 0 to 2012
Project Management Institute (PMI)
No added languages


NSS specialist
MTN Nigeria
July 2009 - Present Day (8 years 1 month)
  • First/Second line support for core related network faults/failure.
  • Identify failures in network, diagnose and resolve/escalate within MTTR.
  • Analyzes impact of new services, nodes and upgrade on the network.
  • Generate statistical reports on network performance.
  • Provide direction on network performance issues and escalate to the appropriate functional team.
  • Ensure faults are logged to determine network stability.
  • Handling exchange alarms for Mobile Switching Center, BSC, MGW, TSC, BTS
  • Give support to Support Engineers on how faults can be resolved by troubleshooting with them.
  • Creating, handling and monitoring trouble tickets using Remedy ticketing system.
  • Real Time Performance monitoring of all network elements effectively and provide daily reports for the next action to be carried out to improve network quality.
  • Assume responsibility for correctly forwarding trouble tickets issued against all MTN staffs, other providers, International providers and MTN contractors.
  • Also ensure that tickets are resolved within specified period.
  • Act as interface and provide access ref number to MTN Contractors, Field Engineers, Maintenance Centre Engineers and other GSM/PTOs companies for planned work/change request and access to all MTN Location.
  • Escalate problems to third level support where these cannot be resolved within the NOC.
  • Pro-actively monitor network and system performance.
  • Analyze traffic data and trends and escalate areas of concern to the network planning authority.
Head, Regional Switch Operations
Starcomms Nig Lyd
November 2003 - June 2009 (5 years 8 months)
  • Planned, organized, and managed the processes for switch maintenance and fixed network maintenance.
  • Provided technical advisory help for switch maintenance and implementation to include fixed network maintenance, and implementation.
  • Monitored specific switch limitations to maximize system capacity and efficiency for the region.
  • Responsible for the implementation and maintenance of equipment to achieve efficiency, productivity, and quality while minimizing capital expenditures.
  • Managed several core network, transmission and field related projects.
  • Implemented and monitored switch translations and facility integration to provide timely and effective use of equipment while complying to time-lines set forth by other departments.
  • Provide technical support to upper management and subordinates on procedures, standards, and capacity requirements to maintain the integrity of the MSC and fixed network.
  • Evaluated, assigned, counselled, trained, and schedule subordinates to achieve high productivity, build professional confidence, and reward for outstanding performance.
  • Brought up new cell sites and new subsystems by writing and running configuration scripts.
  • Integration of new network nodes. Call analysis, number analysis and Route analysis.
  • Monitored and managed the entire network, including working with field engineers to resolve both BTS and transmission faults.
  • Monitored alarms on networks nodes and worked with the concerned parties for the resolution of faults.
  • Worked with equipment vendors in the installation and commissioning of equipment. Configuration of BTS, BSC and the MSC.
  • Backed up core equipment database.
  • Constantly developed procedures that reduce downtime and enhance network performance.
  • Used M2000 Integrated Management system for Network Performance Management. Measurement task configuration. Prepared and constantly updated documentations on network elements, equipment and configurations.
Systems Manager
El-Tech solutions
July 1999 - October 2003 (4 years 4 months)
  • installed, supported and maintained new server hardware and software infrastructure
  • managed email, anti-spam and virus protection
  • set up user accounts, permissions and passwords
  • monitored network usage
  • ensured the most cost-effective and efficient use of servers
  • suggested and provided IT solutions to business and management problems
  • ensured that all IT equipment complies with industry standards
  • analysed and resolved faults, ranging from a major system crash to a forgotten password
  • undertook routine preventative measures and implemented, maintained and monitored network security, particularly if the network connects to the internet
  • provided training and technical support for users with varying levels of IT knowledge and competence
  • supervised other staff, such as help-desk technicians
  • worked closely with other departments/organisations and collaborated with other IT staff
  • planned and implemented future IT developments and undertaking project work
  • monitored the use of the web by employees