• Manage the entire Network of AISL and Support users on internet related issues. • Manage all the network devices and back up their configurations regularly e.g Cisco Routers, Switches, Mickrotik, Bandwith Managers, Wireless devices e.t.c. • Ensuring that all team members represent the company in the best light • Provide technical training (Networking and implementation) and mentoring to team members and other internal staff. • Consult with Senior level management on network modification and adjustment to suit clients requirements • Working closely with the project manager to maintain project and resource plans, devising weekly update reports monitoring communications between the project team. • Liaise with respective local authority IT Unit/Departments to ensure proper data transition • Ensuring proper configuration management for documents in use during the entire project. • Manage and Support Mac and Windows users on difference applications issues. • Maintain, manage and troubleshoot Apple and Windows OS server • Perform ward round check that all servers/computer/peripheral are in good working condition • Manage and Repair Mac Computers (iMacs, Macbooks, Macminis, Document camera etc) • Upgrading and Updating the OS and applications of all MacBooks and IMACs on site (AISL) to an updated version. • Carrying out regular inventory on all IT devices for tracking and monitoring purpose • Management of Bandwidth, Internet-Surfing Profile and Web Filtering Using “Untangle and Cyberoam”. • Participate in designing and implementation of various systems/application projects as requested by client.
MONITORING: • Continuous Monitoring of all branches’ LAN. Down times are escalated to Support team for urgent resolution. • Intermittent Monitoring of upcountry radios. Down times are escalated to service providers for appropriate attentions. • Proper Management and Administration of Netflow analyzer for troubleshooting and resolution of some network issues. • Ensures that all upcountry VSAT modems are up. • Maintenance of Whatzup Gold, Netflow analyzer and other monitoring equipments for optimal performances. • Compilation of availability reports. • Proper documentation of integrated and faulty links. • Administrative and Management functions such as; -Research on current industry network data -Communication issues.
IMPLEMENTATION • Implementation of project for new business offices, offsite ATM Locations and existing offices to improve their services such as: -Selection of vendors -Do a cost benefit analysis on various technology options. -Approval process and implementation. • WAN design and Extranet Integration. • Ensuring that vendors adhere to standard engineering practices during implementation of new links for business offices. • Taking inventory on Communication Equipments/Links/Bandwidth bank wide. • Processing of payment to vendors on services rendered.
COMMUNICATION SERVICES • Support of AVAYA voice equipment in IT. • Administration of MITEL PABX in corporate office. • Switch management • Integration of new LAN to existing WAN.