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Network operations supervisor 500 000
Job Type: Part-Time


From 0 to 2015
Bradford University School of Management - In Progress
No added languages


Network Operations Supervisor
Main One
January 2010 - Present Day (7 years 7 months)

. Overseeing team effectiveness

. Focusing the team on perfoming tasks in line with corporate goals and objectives

. Develop and enforce operational processes and procedures

. Identify operational bottlenecks and performance inhibitors, and flag with the appropriate party.

. Ensure fault management implementation

. Coordinate team L1 troubleshooting, escalation and communication.

. Provide troubleshooting guidance and coaching to L1 support team

. Provide DWDM L2 support to the NOC team

. Prepare technical reports - Weekly and Monthly Operations AVR.

. Review and ensure timely release of Network Shift Handover and Daily report to stakeholders

. Vendor management and performance evaluation meetings.

. Ensure business continuity through allocation and scheduling of scare resources.