LM Ericsson Nigeria Limited, 17, Walter Carrington Crescent, Victoria Island Lagos.
Managed Services UMTS ENGINEER 3G(MTN NIGERIA)
Provide surveillance and first level support for the 2G and 3G network
Escalation and notification of critical and major outages to relevant parties.
Monitor alarms and performance information to identify faults or degradation.
Provide initial analysis to localise issues and restore if possible.
Perform Fault Management by coordinating support resources, managing technical escalation to ensure fault is rectified within KPI.
Running of routines & health checks to determine network status.
Create and update network trouble tickets.
Manage Change Management activity on the networks in real time to ensure all activities comply within approved time frames
Performing ATP (initial and Final) for RBS (3G).
Statistics and reports generation (daily and weekly reports)
Resolution of 3G related alarms and faults; subscriber complaints and Root cause Analysis.
Excellent expertise on Moshell/Amos, Performance Management tools like PMR (Moshell), Speech Call Drop, RRC, and PS/CS Drop rate Troubleshooting.
Troubleshooting sites with worst performance and following up with respective teams.
Co-ordinating with the Field and transmission teams during implementation of new 3G nodes.
Operation and Maintenance of RNC3810/3820 and Node B 3000/6000 Series, 2G RBS 2000 series & BSC via OSS-RC.
Perform Software version upgrade and License upgrade for Node Bs.
Site Integration and Commissioning of new nodes(Loading of site scripts, O$M scripts and TN scripts)
Troubleshooting and resolving RNC and Node B Hardware and Software related alarms
TRANSMISSION ENGINEER (DWDM FIBER OPTIC NETWORK)
Remote monitoring of long-haul connections on DWDM Fibre Network
Remote troubleshooting on OADMs and resolving related issues
Liaise with FSEs to conduct OTDR test on optical fibre routes for distance of fibre cut.
Proactive surveillance on optical fibre backbone.
Log trouble tickets, follow-up on field engineers and ensure timely resolution of issues in case of corrective maintenance.
Liaise with and update Operator on work progress when resolving issues.
Manage the optical fibre core/backbone transport network.
Troubleshoot with Tellabs edge, switch node & Dwdm nodes.
Monitor backbone traffic in metro & regional networks.
Creating SLA (SERVICE LEVEL AGREEMENTS) reports and IR’S INCIDENT REPORTS) for every fiber cut incidence
Transmission Engineer (SDH & DWDM). Handling (installation, commissioning, configuration, maintenance, up gradations, Acceptance Test) fiber optics
Managing and Monitoring of all Network Elements: MSC’s, HLR’s MSS, MGw, BSC’s, IVR’s, USSD’s, SMSC’s, SDP’s, TSP’s, STP’s, Engage IVR’s, Air servers, GPRS nodes etc., provided by various vendors like; Ericsson., MOTOROLA
Alarm monitoring on BSS, MSC’s at the OMC-R and OMC-S using OSS running on UNIX and WinFIOL, Reflection and Citrix.
Monitor and manage activefunctional network elements (Motorola BSC, XCDR, and BTS).
Fault identification, isolation, localization, analyses and resolution.
Log all captured alarms/faults on FMS e.g. remedy
Escalation of faults to Radio/Switch/High-Level Support Engineers where necessary;
Ensure prompt response to fault and effective follow-up/ feedback process for timely resolution
Support field Engineers in diagnosing BSS problems/Faults
Update opened tickets on FMS
Close all resolved faults on FMS Tools.
NETWORK CONTROLLER (HARRIS NETBOSS)
Escalation of power alarms on Harris Net boss and SIEMENS Net Viewer and other critical alarms that could disrupt service on the backbone for all regions to all regional operatives.
Constantly checking for signal degradation suffered on the Harris microwave (TRUE POINT, MEGASTAR) and SIEMENS radios on the Backbone
Confirmation of terminal points and troubleshooting on Ericsson DXX nodes
Generation of network availability reports for the different nodes on the transmission network
Troubleshooting on the microwave radios (SDH and PDH)
Effective utilization of FARSCAN for troubleshooting HARRIS microwave radios
Effective utilization of SIEMENS Net Viewer for troubleshooting SIEMENS SRT1F microwave radios
Providing support for transmission operatives
Regularly carrying out preventive maintenance on the transmission network by assisting with alarm simulations