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Uzoma
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Job Type: Full-Time , open to relocation

Education

From 0 to 2010
Federal University Of Technology Minna Niger State
From 0 to 2012
Nigerian Institute of Safety Professionals (Member) (Health Safety And Environmental Management Systems )
From 0 to 2011
Center for information and technology systems (CITS) University of Lagos (CCNA)
From 0 to 2014
University Of Lagos Nigeria
No added languages

Experience

3G FRONT OFFICE NETWORK SURVEILLANCE ENGINEER (Ericsson Managed Services, MTN Nigeria Project)
Ericsson
April 2012 - Present Day (5 years 1 month)
  • Routine Health Checks of RNC nodes
  • Conducting Remote Node B Acceptance Test Procedures (ATP)
  • Resolution and troubleshooting RAN Faults/Alarms on Ericsson RNCs and Nodes
  • Operation and Maintenance tasks on Ericsson RNCs, Node Bs using Moshell commands.
  • Use of BMC Remedy tool for fault escalation and tracking
  • Preparation of 3G reports, reports and other ad-hoc reports as requested
  • Provision of remote support to Field Support Engineers in troubleshooting Node-B and RNC faults
  • Ensuring deliverables/SLAs are met
  • Ensuring first level support, preparation and consolidation of all changes performed in Service Management.
  • Interacting with clients, 3rd Party suppliers, local authorities, technical staff, operation managers/service engineers within the Back Office organization and other groups.
  • Notifying Incidents to the customer, management and other stakeholders.
  • Creating/Handling Trouble Tickets and Service Requests from reception to closure, based on escalations received thus ensuring service restoration within SLA
  • Correctly assigning incidents to the right group, following processes and procedures
  • Following up incidents registered but not solved, escalated, referred or cleared but not closed
  • Creating TT in the system based on emails or telephone calls received
  • Working with the trouble ticket management software