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ADEDIJI
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Onboard manager/HR supervisor 350 000
Job Type: Full-Time

Education

From 0 to 2010
University of Manchester- International Human Resource management and development
From 0 to 2002
Obafemi Awolowo University - Social studies Education BA/Bed
No added languages

Experience

Training Supervisor
Virgin Nigeria/Air Nigeria
June 2009 - March 2010 (10 months)

Design Customer Service procedures for Ground staff and Customer service Personnel

Training and developing Customer Service agents/ Front Line staff

Implementing Emergency Service Recovery Procedures (E.S.R.P)

Onboard Manager
Virgin Nigeria/Air Nigeria
September 2005 - Present Day (11 years 7 months)

ONBOARD MANAGER /SUPERVISOR

 Co-ordination of team to accomplish daily goals set by the company and realization of objectives daily objectives set by flight operations Unit

 In charge of quality control processes, attention to detail procedures and monthly innovative tools to improve on evaluated objectives.

 Providing customers and potential customers with relevant and up-to date information about the company’s products and services

 Receiving and logging-in of customers’ complaints suggestions into the company’s network, through daily quality reports, feedback and analytical tools to Line managers

 Ensuring customer satisfaction and resolving their issues with regards to company’s products, service recovery.

 In charge of quality control processes, procedures requiring attention to detail ( Product &Service quality Control)

Achievements

Pioneer Staff of Virgin Nigeria Airways: Introduction of the International Long Haul service as In-flight Attendant with flights to the United Kingdom, Johannesburg and Dubai

Virgin Nigeria Airways. Involved in the design of in-flight services, introduction of in-flight products, service recovery procedures and In-flight client feedback processes for evaluation.

Air Nigeria Airways. Head of the in-flight team that helped reduce passenger complaints by 30%, through improved service quality, communication and training of flight attendants.