Design Customer Service procedures for Ground staff and Customer service Personnel
Training and developing Customer Service agents/ Front Line staff
Implementing Emergency Service Recovery Procedures (E.S.R.P)
ONBOARD MANAGER /SUPERVISOR
Co-ordination of team to accomplish daily goals set by the company and realization of objectives daily objectives set by flight operations Unit
In charge of quality control processes, attention to detail procedures and monthly innovative tools to improve on evaluated objectives.
Providing customers and potential customers with relevant and up-to date information about the company’s products and services
Receiving and logging-in of customers’ complaints suggestions into the company’s network, through daily quality reports, feedback and analytical tools to Line managers
Ensuring customer satisfaction and resolving their issues with regards to company’s products, service recovery.
In charge of quality control processes, procedures requiring attention to detail ( Product &Service quality Control)
Pioneer Staff of Virgin Nigeria Airways: Introduction of the International Long Haul service as In-flight Attendant with flights to the United Kingdom, Johannesburg and Dubai
Virgin Nigeria Airways. Involved in the design of in-flight services, introduction of in-flight products, service recovery procedures and In-flight client feedback processes for evaluation.
Air Nigeria Airways. Head of the in-flight team that helped reduce passenger complaints by 30%, through improved service quality, communication and training of flight attendants.