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Bolaji
Personal data and contacts will be open only to employers with access to CV database
Operations Management 250 000
Job Type: Full-Time , open to relocation

Education

From 2004 to 2007
Olabisi Onbanjo University Ago-Iwoye
Physics with Electronics
Degree
From 2014
Obafemi Awolowo University
Production and Operations Management
Other
Languages:
English Fluently

Experience

Team Lead Operations
MTN/ISON BPO
January 2014 - Present Day (3 years 4 months)
Lagos
Ajah
1st line of support and Report for customer care executives Monitor and give report on standards & performance targets Develop and Implementing new initiatives and Ideas. Motivating the team to achieve high standards and KPI targets Daily ensure all work tools and workstations are ready for staff for optimum productivity Management of people, resources and workplace .
Customer care representative
MTNN
August 2009 - December 2013 (4 years 5 months)
Lagos
Ajah
Technically managed customer care service and delivery of courteous and efficient service and information on products and services Interfacing with customers to determine needs and finding ways of meeting those needs and also manage the MTN branded products and service Problem Resolution Cross-selling / Up-selling Customer engagement and management Escalation of Priority issues

Additional information

Certificates, Courses, Trainings
35 PMI-PDU Hours Project Management Training (Ciel Global Resources) Value Based Customer Service (HR Exponentials) Intel® Retail Certified Specialist (Intel Corp, USA) Intel® Retail Certified Associate (Intel Corp, USA) Personal Development for enhanced Performance (HR exponentials) Basic Fire Safety (Nigeria Institute of safety Professionals) Telecoms training (Network Management, RF Engineering, GSM Engineering) MTN ‘How May I Help You’ (Call Centre training)
About Me
Am an optimistic, energetic, visionary and intelligent young man capable of leading, managing and sustaining of change.