Taiwo
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Operations Manager 12 000 000
Job Type: Full-Time

Education

From 0 to 1976
Saint Paul's Anglican School
From 0 to 1981
Igbobi College, Yaba
From 0 to 1988
Obafemi Awolowo University
No added languages

Experience

GM Operations
Broadband Technologies Limited
April 2008 - Present Day (9 years 2 months)

¥ Oversee the Network Infrastructure Management

¥ Operational Processes design, implementation and monitoring

¥ Operational processes control for optimum organizational performance

¥ Oversee Process Interdepartmental interfaces

¥ Ownership of the business performance

¥ Oversee Customer Account Management

¥ Provide Direction for General Operations

¥ Management of Operational Escalations

¥ Manage Customer Interface / Satisfaction

MD/CEO
Genius Technologies Limited
January 2006 - March 2008 (2 years 3 months)

Responsible for business prospecting.

¥ Presentations and defense at client’s site.

¥ Business negotiations and defense at client’s site.

¥ Responsible for bottom line performance of the organization.

¥ Project management.

¥ Procurement management.

¥ Customer satisfaction management.

Senior Manager Services,
DCC Satellite & Networks Limited
January 2003 - December 2005 (3 years 1 month)

¥ Voice and Data Services provision based on WAN, MAN and LAN. This includes network infrastructures such as Optic Fiber, VSATs, Microwave Radio Links, Cat 5 Cable Networks, Switches, Routers, VSAT Earth Stations / Hubs, Network Monitoring / Management Systems,

¥ 24x7x365 Service desk with the target of resolving all reported network faults based on SLA.

¥ Responsible to the board of directors on Service delivery

¥ Responsible for the service operations bottom line

¥ Service escalation management

¥ Customer satisfaction management

Network Security / availability management.

¥ Service teams management, motivation and training

¥ Responsible for resolving customer complaints on performance bottlenecks

¥ Providing value added customer services by attending customer queries and issues.

¥ Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.

¥ Providing satisfactory services & support to ensure repeat business

¥ Oversees the Service Contracts management of all DCC clients

Technical / Project Manager
DCC Satellite & Networks Limited
June 2001 - December 2002 (1 year 7 months)

Responsible to the board of directors on delivery of all DCC projects

¥ Project Schedule, Scope, Cost, Quality escalation management

¥ Customer satisfaction management

¥ Coordination with procurement as regards project schedule expectation.

¥ Project monitoring and control management

¥ Project Reporting

¥ Project Communications Management

Pre-Sales Engineer
DCC Satellite & Networks Limited
May 2000 - June 2001 (1 year 1 month)

¥ Business Solution selection appraisals.

¥ Solution design / Proposal writing for new projects/ prospects

¥ Presentation development and defense at client’s site.

Senior Network Engineer
Sec Equipment & Communications
March 1998 - April 2000 (2 years 2 months)

VSAT Installation and Maintenance

Microwave Radio links Installation and Maintenance

Radio Repeater Station Installation and Maintenance

VSAT Hub operations activities

Design Engineer,
TTi Limited
August 1995 - (21 years 10 months)

Proposal Witting

Network Design

Presentation preparation

Project Planning, Monitoring and Control

Engineering staff Management

IT Infrastructure Management

Control System Engineer
National Engineering & Technical Company
September 1993 - July 1995 (1 year 10 months)

PID drawing generation

Logic diagram generation

Hazardous area drawing generation

Instrumentation Index generation