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ADEKOYEJO
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Operations Manager
Job Type: Full-Time , open to relocation

Education

From 0 to 2013
NATIONAL INSTITUTE FOR HOSPITALITY AND TOURISM
From 0 to 2007
OLABISI ONABANJO UNIVERSITY, AGO-IWOYE
No added languages

Experience

OPERATIONS MANAGER
EARTHFIELD INVESTMENT COMPANY LIMITED
November 2012 - Present Day (4 years 9 months)
  • Administrative and operations support for the office and the members of staff
  • Team management towards best practice in customer service as a tool for meeting sales targets both individually and as a store
  • Managing and organizing activities towards sales and distributions of the company’s trade partner (MTN Nigeria) products and services
  • Ensuring an amiable ambience is maintained for the day-to-day transactions.
TEAM LEAD (ASSISTANT MANAGER)
MOONWALKER CONNECT STORES (MTN CONNECT STORE)
November 2010 - November 2012 (2 years 1 month)
  • Resolving account queries, customer complaints and support issues while liaising with other departments for prompt resolution on complex queries
  • Providing sales, promotion and after sales service on MTN products and services to MyCustomer
  • Control and management of stock inventory
  • Promotion of MTN core values (Leadership, integrity, Relationships, Innovation, Can-Do) and policies
  • Sending reports on customer experience to supervisors and creating ideas to improve on service rendered
  • Administrative and operations support for the office and the members of staff in the organization.
TOUR MANAGER
RELIABLE TOURS AND TRAVELS LIMITED
July 2010 - October 2010 (4 months)
  • Activity management of the agency thereby promoting team-spirit approach to tasks
  • Coordinating a team of travel consultants towards promoting sales of tours and travels
  • Promoting tourism and travel through production and implementing domestic and international tour packages
  • Administrative and operations support for the office and members of the staff in the organization.
  • Maintain office records and ensure filling systems are up to date
  • Plan, book and coordinate local and international travel itineraries for clients.
COORDINATOR
KINGFISHER SUSTAINABLE TOURISM DEVELOPMENT PROJECT
March 2010 - Present Day (7 years 5 months)
  • Liaise with airlines and travel agencies on best cost effective deals for clients
  • Plan and provide travel itinerary and costing for different clients which also includes hotel reservation and tour activity planning
  • Facilitate and expedite the issuance of passports and travel documents to clients travelling for the first time
  • Pay all travel and visa fees on behalf of clients
  • Promoting sustainable tourism development in Nigeria through research and social media networks such as facebook, blackberry messenger and twitter