Team Member: CSR, Inbound Call Center
Spanco ChannelBPO Ltd Asokoro, Abuja
July 2009 - January 2013 (3 years 7 months)
- Building brand loyalty and resolving subscribers request
- Cross-selling and offering value added solutions to subscribers
- Delivering high level of customer service (Quality) over the air
- Sub-team training and service evaluation.
- Periodic presentation and analysis of product and services