Abu
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Operations Manager 500 000
Job Type: Full-Time

Education

From 0 to 2006
Fed Poly Bauchi
No added languages

Experience

NOC Manager
IHS Nig Plc
October 2011 - Present Day (5 years 9 months)
  • Reporting to CTO/Operation Manager/Management daily
  • Keeps upper management informed about what is happening in the organization concerning network Availability.
  • Comes up with innovative solutions to various networking problems.
  • Ensures that customer needs are properly defined and satisfactorily met.
  • Implements and evaluates the working of network systems.
  • Stays abreast of new technologies emerging in the industry.
  • Oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
  • Ensure the surveillance, organization and motivation of all the team members of the NOC Engineers
  • Review and take actions on all the change requests (CR) received.
  • Check whether network performance reports are generated as desired pattern and delivered on time.
  • Participate in recruitment interviews.
  • Recognize training requirements for people and give coaching where applicable.
  • Check the working environment and conditions of employment.
  • Have efficient and documented routines/procedures with all concerned inner working units like: different system support units, inner working operators, subcontractors, rollout units, planning/engineering units.
  • Manage update/changes of all documents in various procedure binders and other FO binders whenever required.
  • Provide Management with reports of NOC performance on a scheduled basis.
  • Attend management meetings about NOC activities.
  • Effective implementation of the End to End fault management process company wide.
  • Ensure processes are aligned towards achieving committed SLAs and KPIs
  • Establish and Implement Quality Procedures.
  • Build and lead NOC team
  • Will be responsible to proper operation of the NOC. The 24/7 hours surveillance of the network is required.