RACHEAL
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Operations Manager
Job Type: Full-Time

Education

From 0 to 2007
OLABISI ONABANJO UNIVERSITY, AGO-IWOYE,OGUN STATE
No added languages

Experience

DEALER SALES REPRESENTATIVE,CUSTOMER SERVICE/CALL AGENT (TEAM COORDINATOR)
NTA STAR TV NETWORK LTD (STARTIMES)
April 2010 - Present Day (7 years 4 months)

Post Held: Dealer Sales Representative

Basic Duties

 Development and maintenance of dealers;

 Price structuring and negotiation for dealers;

 Coordination of distribution of goods;

 Handling of after sales services;

 Development of sales strategy for dealers;

 Ensuring a win-win relationship between the company and dealers;

 International Trade Fair sales co-ordination.

Post Held: Customer Service/Call Center Agent (Team Coordinator)

Basic Duties

 Receive inbound call and outbound calls;

 Resolve customers complaints and issues;

 Educate customers on the usage of company product;

 Customer data management;

 Promote positive image and product of the company;

 Act as sales person /representative of the company through Telemarketing;

 Customer document processing and support services;

 Customer references;

 Exhibit right attitude when answering calls and always maintain patience with customers;

 Provide true and accurate data;

 Promptly and courteously attend to caller needs at all times.

HUMAN RESOURCES & ADMIN HEAD
CN ARCHITECTS LTD
February 2009 - October 2009 (9 months)

Post Held: Human Resources and Admin Head

Basic Duties

 Determination and coordination of schedules for the MD

 Monitoring staff performance through monthly appraisal;

 Recruitment of staff;

 Development and management of payroll system;

 Procurement and maintenance of office tools;

 Management of petty cash.