Mercy
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Operations Officer 200 000
Job Type: Full-Time

Education

From 0 to 2006
Abia State University, Uturu
No added languages

Experience

HEAD INTERNAL OPERATIONS
ETX-NG
June 2012 - Present Day (4 years 11 months)
  • Final validation on all the processes involved for every transcript order
  • Coordination of ETX representatives in the Universities (Northern Zone)
  • Ensuring timely delivery of all transcript order
  • Evaluation of customer feedback to improve customer service
  • Ensuring Staff monthly target is met.
  • Proper delegating of assignment to staff during emergency orders
  • Uploading of targets, milestones, task and subtasks on team lab application

Achievments

Facilitated the swift and timely delivery of express-transcript order services at against the normal turnaround time to save our clients admission despite the short notice; sent a transcript from UNIBEN to University of Leeds within 3 days.

Made presentations on ETX “certverify” to over 10 government parastatals and banks some of which are FERMA, NEMA, NIPC,NCC , FBN etc. closed a sale with FBN.

Customer Service, Funds Transfer officer
Oceanic Bank Plc
November 2007 - March 2011 (3 years 5 months)

Responsibilities

Opening of Customers accounts.

  • Preparing of Statements of accounts.
  • Documentation and uploading of KYC forms
  • Preparation of Reference letters

Effective preparation of the banks GL account and other account monthly proof

  • Timely Preparation of drafts
  • Monitoring and ascertaining of banks income positions
  • Western union processes

Achievments

Increased banks market share....

Opened 500 Nigerian army salary accounts in 3 days, that made us get a fixed deposit worth 100million due to good and swift customer service.