Dealing with Airtel dealers, retailers and express shops Customer and resolving all issues relating to airtel products and services
Giving customers information about company services and products
Building relationships with customers
Recording all queries and making notes on logging software
Resolving assigned incidents within pre agreed timescales.
Familiar with all with Microsoft packages
Handling difficult and aggressive customers in a professional manner
Dealing with all escalated complaints and enquiries efficiently
Dealing with enquiries and answering calls from new and existing customers.
Providing quality responses to customer contacts in person, telephone and email.
Communicate promptly any information to customers about their order
Build customer’s interest in the services and products offered by the company
A mini Advertising Agency Owner. Picked up a standard advertising campaign right from conception state through all the processes into a full and successful marketing campaing