Tolulope
Personal data and contacts will be open only to employers with access to CV database
Outeach and communication office 250 000
Job Type: Full-Time

Education

From 0 to 2006
Moshood Abiola Polytechnic, Abeokuta Ogun State
No added languages

Experience

Dealer/ Retailer Specialist
Tech Mahindra ( Airtel Contact Centre )
June 2012 - December 2012 (7 months)

Dealing with Airtel dealers, retailers and express shops Customer and resolving all issues relating to airtel products and services

Customer care Representative/ Dealer Help Desk Consultant
Tech mahindra (Airtel Contact Centre)
September 2009 - December 2012 (3 years 4 months)

 Giving customers information about company services and products

 Building relationships with customers

 Recording all queries and making notes on logging software

 Resolving assigned incidents within pre agreed timescales.

 Familiar with all with Microsoft packages

 Handling difficult and aggressive customers in a professional manner

 Dealing with all escalated complaints and enquiries efficiently

 Dealing with enquiries and answering calls from new and existing customers.

 Providing quality responses to customer contacts in person, telephone and email.

 Communicate promptly any information to customers about their order

 Build customer’s interest in the services and products offered by the company

Trainee
Orange Academy School Of Practical Advertising And Branding
April 2009 - (7 years 11 months)

A mini Advertising Agency Owner. Picked up a standard advertising campaign right from conception state through all the processes into a full and successful marketing campaing