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P. A to general manager
Job Type: Full-Time


From 0 to 2008
Nnamdi Azikiwe University, Awka


Guest Relation Supervisor
June 2011 - January 2012 (8 months)
 Maintain and promote Hospitality at all times, welcoming and serving guests in a courteous, efficient and friendly manner.  Meets and Greet arriving guest and bid them farewell as they leave.  Reviews the arrival list daily and assists in preparing and distributing welcome amenities.  Proffer solutions to queries, issues and enquires, as they relate to the company’s products and services with an overriding commitment to speedy turnaround time..  Giving guest personal recognition especially VIP guest.  Provide guest with –above and – beyond service to ensure that their experience is worth remembering.  Resolve all guest related issues/complaints, escalating to lather units where necessary.  Respond to enquiries pertaining to facility amenities and services, and carry out viewings in a timely and efficient manner.  Attend all Management/operational meeting meetings and submit report of departmental daily, weekly and monthly reports.  Educate guests on new and existing products and services of the company.  Providing information about additional hotel services such as the best place to dine, tour or shop.  Acquire customers’ suggestions and forward them to the appropriate department/units for perusal.  Ensure that guest bedroom is ready before the arrival of the guest.  Logs the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs attention.