Guest Relation Supervisor
June 2011 - January 2012 (8 months)
Maintain and promote Hospitality at all times, welcoming and serving guests in a courteous, efficient and friendly manner.
Meets and Greet arriving guest and bid them farewell as they leave.
Reviews the arrival list daily and assists in preparing and distributing welcome amenities.
Proffer solutions to queries, issues and enquires, as they relate to the company’s products and services with an overriding commitment to speedy turnaround time..
Giving guest personal recognition especially VIP guest.
Provide guest with –above and – beyond service to ensure that their experience is worth remembering.
Resolve all guest related issues/complaints, escalating to lather units where necessary.
Respond to enquiries pertaining to facility amenities and services, and carry out viewings in a timely and efficient manner.
Attend all Management/operational meeting meetings and submit report of departmental daily, weekly and monthly reports.
Educate guests on new and existing products and services of the company.
Providing information about additional hotel services such as the best place to dine, tour or shop.
Acquire customers’ suggestions and forward them to the appropriate department/units for perusal.
Ensure that guest bedroom is ready before the arrival of the guest.
Logs the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs attention.