kemi Omoone
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Payroll services 74 000
Job Type: Full-Time


From 0 to 2009
Auchi Polytechnic Auchi, Edo State
No added languages


Customer Solution Representative
Airtel Nigeria
September 2009 - October 2012 (3 years 2 months)
  • Receiving inbound calls from subscribers and resolving network related issues at first contact or escalate to network/VAS support team when need be;
  • Ensure that the Company’s products and services are promoted whilst maintaining quality service and giving customers a positive experience;
  • Ensure systems and applications are efficiently used (MINSAT, REMEDY, TABS, LMS) for the resolution of customers’ queries;
  • Ensuring that the trainings received are being used efficiently in promoting the brand of the Company and in line with the Company’s mission statement;