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opara vivian
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Personal assistant to the manager 63 000
Job Type: Full-Time

Education

From 0 to 2010
IMO STATE UNIVERSITY
No added languages

Experience

slae representative
DCL Laboratory Products Ltd
November 2011 - Present Day (5 years 7 months)

· Involved in the sales and supply of equipments and consumables.

· Involved in customer care services:

· Interacts with the company’s customer to provide them with information to address inquires regarding products and services.

· Attending to customers over the phone and in the office.

· Providing relevant/necessary information to customers.

· Process variety of documents and materials for the purpose of disseminating information in compliance with the establishment.

· Deals with and helping to resolve any customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem.

· Following up to ensure resolution.

· Respond to queries from variety of internal and external parties for the purpose of providing information and facilitating communication among parties and providing direction.

· Maintaining financial account by processing customer’s adjustment.

· Maintaining customer’s records by updating accounts information.

· Escalating customer queries to appropriate units for prompt resolution.

· Prepare products or services report by collecting and analyzing customer’s need.

· Follow up tenders and payments.