Olubukola
Personal data and contacts will be open only to employers with access to CV database
Personal assistant
Job Type: Full-Time

Education

From 0 to 2011
Ahmadu Bello University Zaria
No added languages

Experience

Supervisor, Customer Experience
Konga Online Shopping Mall
January 2013 - Present Day (4 years 5 months)
  • Drafting Schedules
  • Delegating Tasks
  • Pulling daily/weekly call reports
  • Reporting to the Head, Customer Experience
  • Monitoring Customer Experience Representative's (CERs’) performance
  • Assisting the CERs by performing tasks with them
  • Helping with training and development of Customer Experience team
  • Handling complaints (from both customers and staff)
  • Resolving customer issues
  • Providing immediate assistance and response to customers enquires and requests
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Handling customer complaints or any major incidents, such as card fraud incidents, complex cases with orders
  • Keeping accurate records of discussions or correspondence with customers;
  • Putting Customer service candidates through tests, training and passing the results to HR department
Client Service Executive and Personal Assistant
JK PartyWorld Events planning company
January 2012 - Present Day (5 years 5 months)

Shedule meetings for prospective clients,write proposals to other companies for their patronage ,plan and coordinate social and coperate events,audition Ushers for events,assist in training students on Event management and Ethics,assist the CE0 Jk Partyworld in all official matters (from negotiation with clients to coordinating events)