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Oluwafunmilola Anuoluwapo
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Practice Manager 350 000
Job Type: Full-Time

Education

From 2000 to 2005
Obafemi Awolowo University, Ife-B.A Ed
English Education
Degree
Languages:
English Fluently
Hausa Intermediate
Yoruba Intermediate

Experience

Experience Centre Manager
EMTS, Etisalat Nigeria
July 2012 - December 2012 (6 months)
  • Supervise staff, ensure team effectiveness and coordinate availability of logistics for the smooth running of the sales outlet
  • Manage total customer experience, including the shop’s façade, brand visibility, customer service quality, and education and demonstration of the company’s products and services
  • Monitorssales figure, provide customers feedback and make recommendation on revenue growth to management
  • Interface with the technical department to resolve customers issues, resolve queries on the bill and optimize phone usage
  • Manage product availability, stock levels
  • Handle and ensure safety of cash received from the sales of goods
  • Manage and update subscribers’ information database (including the billing address) upon request by the subscriber to reflect customer preference or transfer of phone ownership
  • Coordinate in-store products promotion activities
  • Provide daily, weekly and monthly reports to management on sales as well as subscriber acquisition, retention and churn management
  • Training for team members periodically
  • Assessment of staff as per KPIs and industry best practice standards
Experience Centre Manager
EMTS, Etisalat Nigeria
April 2009 - June 2009 (3 months)
  • Supervise staff, ensure team effectiveness and coordinate availability of logistics for the smooth running of the sales outlet
  • Manage total customer experience, including the shop’s façade, brand visibility, customer service quality, and education and demonstration of the company’s products and services
  • Monitor sales figure, provide customers feedback and make recommendation on revenue growth to management
  • Interface with the technical department to resolve customers issues, resolve queries on the bill and optimize phone usage
  • Manage product availability, stock levels
  • Handle and ensure safety of cash received from the sales of goods
  • Manage and update subscribers’ information database (including the billing address) upon request by the subscriber to reflect customer preference or transfer of phone ownership
  • Coordinate in-store products promotion activities
  • Provide daily, weekly and monthly reports to management on sales as well as subscriber acquisition, retention and churn management
  • Training for team members periodically
  • Assessment of staff as per KPIs and industry best practice standards
Analyst, Experience Centre
EMTS, Etisalat Nigeria
April 2008 - Present Day (9 years 1 month)
  • Sales of products and services
  • Providing total customer experience, including the, customer service quality, and education and demonstration of the company’s products and services
  • Escalating customer queries for prompt resolution, feedback and follow up, resolve queries on the bill and optimize phone usage
  • Handles and ensures safety of cash received from the sales of goods
  • Updates subscribers’ information database (including the billing address) upon request by the subscriber to reflect customer preference or transfer of phone ownership
  • Reporting
  • Team play
  • Customer relations management