Customer care proffessional
June 2009 - August 2012 (3 years 2 months)
Customer Adviser/Sales Agent
- Resolving customers complaints at first call.
- Submission of customer queries which cant be handle at first call.
- Subscribing Customers to the Blackberry Internet Service
- Swapping Lines for customers lost lines, selling new packages to customers, recharging lines for customers who have problems recharging.
- Persuaded customers to participate in new products and services and also buying of our internet packages.
- Often sold the entire Airtel entertainment package or any aspect of it which includes broadband and telephone services to customers.
- Upgraded or downgraded customers to packages upon request .Profiled the customers according to their preferences in order to advise on a suitable Airtel package.
- Called and encouraged customers to reinstate their Airtel lines .
- Often called customers to certify that they are satisfied with the services being provided for them as Airtel subscriber.
- Worked with team members to meet daily targets.
- Organised Team activities for my team on a regular basis both in Abuja and Lagos.
- Skills developed: Effective team work, time management, persuasive ability, good communication skills