Adetunji
Personal data and contacts will be open only to employers with access to CV database
Procurment officers 150 000
Job Type: Full-Time

Education

From 0 to 2007
University of Lagos
No added languages

Experience

Customer care proffessional
Airtel Nigeria
June 2009 - August 2012 (3 years 2 months)

Customer Adviser/Sales Agent

  • Resolving customers complaints at first call.
  • Submission of customer queries which cant be handle at first call.
  • Subscribing Customers to the Blackberry Internet Service
  • Swapping Lines for customers lost lines, selling new packages to customers, recharging lines for customers who have problems recharging.
  • Persuaded customers to participate in new products and services and also buying of our internet packages.
  • Often sold the entire Airtel entertainment package or any aspect of it which includes broadband and telephone services to customers.
  • Upgraded or downgraded customers to packages upon request .Profiled the customers according to their preferences in order to advise on a suitable Airtel package.
  • Called and encouraged customers to reinstate their Airtel lines .
  • Often called customers to certify that they are satisfied with the services being provided for them as Airtel subscriber.
  • Worked with team members to meet daily targets.
  • Organised Team activities for my team on a regular basis both in Abuja and Lagos.
  • Skills developed: Effective team work, time management, persuasive ability, good communication skills