MOSES RIEMYAN
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Programme officer (TI-TCE) 100 000
Job Type: Full-Time

Education

From 0 to 2008
PLATEAU STATE POLYTECHNIC, BARKIN LADI
No added languages

Experience

CUSTOMER CARE REPRESENTATIVE / KNOWLEDGE CHAMPION
COMMUNICATION NETWORK SUPPORT SERVICES (MTN CALL CENTRE, JOS PLATEAU STATE
August 2010 - July 2012 (2 years )
  • Attend to customers online for the purpose of query resolutions
  • Escalation of technical queries to the back-end unit
  • Compensation of customers with genuine complaints of missing minutes, cleared balance and poor services
  • Coaching and budding of new employees on the job
  • Prepare and submit a monthly report of deviation to the Supervisor
  • Compile and forward a monthly research on behalf of the team