Provided leadership and direction to all aspect of technical operations, solve technical issues and assist in creating technical documents and training material. Providing technical information, conducting product demonstrations, install, test and troubleshoot equipment (power equipment, ambulances, and medical equipment) Carry out equipment acceptance testing and system integration testing, conducting operation and maintenance training, Install hardware, medical equipment and cabling within the ambulance systems. Work closely with product team to address, track, execute and proper closure of request for the ambulance system enhancement/improvement. Address customer questions and concerns regarding the company's products (ambulances and medical equipment), report defects or offer suggestions for product improvement
Manage projects, initiate and implement projects. Supervise project, monitor project task duration and support during project planning and preparation activities and make technical presentation.
Advice on project procedures, assist with bids and tenders for new clients from a technical perspective. Identifying and establishing new business, coordinating sales projects, analyzing cost and sales and provide pre and after-sales technical assistance and product education.
Dedicated, highly skilled professional with more than four years’ experience as a technical support engineer.
Adept in simplifying technical processes, enhancing productivity level and improving customer’s experience. Offer strong track record of good project management, effective supervision of technical operations, conceptual and innovative thinking, strong analytical, logistics and quality assurance skills. Proficient at identifying cost effective strategies to promote significant savings, stay abreast of new technologies and new product releases, effectively define, develop and implement action plans to carry out technical operations. Strategically prioritize, plan, coordinate and drive technical operations. Monitor technical operation’s status and provide regular updates on progress. Highly skilled in collaborating with all member of the organization to achieve business and technical objectives. Proficient in Microsoft Office.