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Carlee
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Project manager 500 000
Job Type: Full-Time

Education

From 0 to 2005
UNIVERSITY OF MANITOBA
From 0 to 2001
University of Winnipeg
From 0 to 2009
APMG-UK – Advantage Learning
No added languages

Experience

Front of House Supervisor
Hilton Hotel Cardiff
April 2011 - December 2012 (1 year 8 months)

 Assisted Front of House Manager in supervising, training, and scheduling front of house team members including receptionist, concierge and executive lounge staff.

 Appointed as Departmental Trainer and responsible for all staff training and ensuring training standards are met.

 Pro-actively identified guests’ needs and preferences and worked with all departments in the hotel to ensure these needs were met during the guests stay.

 Ensured regular and important guests were recognized and exceptional service was delivered to all guests to ensure repeat business.

 Consistently demonstrated high customer satisfaction through customer feedback and customer satisfaction questionnaires. In 2012 maintained an average personal satisfaction rate of 87% on speed and efficiency of check-ins and 90% on overall customer satisfaction.

 Surpassed up-selling levels of front of house team repeatedly averaging additional monthly revenue of £1005.

 Developed strong interpersonal relationships with all departments and delivered effective communication with team members throughout the hotel in order to provide the best possible service to the guest.

 Mastered Hilton “Blue Energy” by consistently delivering service that went above and beyond with every encounter.

 Managed customer complaints and issues in a timely manner by actively listening, demonstrating empathy and working with management and departments to resolve the issues quickly.

PROJECT MANAGER
GOVERNMENT OF MANITOBA, CANADA
June 2009 - February 2011 (1 year 8 months)

 Used PRINCE2 methods to develop detailed project plans and materials to facilitate the development of Children’s Advocacy Centres in Manitoba.

 Responsible for building relationships with stakeholders from a variety of organizations and facilitating their involvement in the project.

 Problem-solved issues and conflicts with the project and among steering committee members.

 Chaired steering committee meetings and prepared materials for meetings.

 Took initiative to ensure project was meeting targets and budgets.

 Planned and organized project events and major stakeholder meetings.

 Successfully prepared grant funding applications for Federal Government funding.

PROJECT MANAGER
GOVERNMENT OF MANITOBA, CANADA
July 2006 - July 2009 (3 years 1 month)

 Responsible for overall project coordination including the supervision of project staff and the development and implementation of the Project.

 Oversaw Phase 1 ($2 million) and Phase 2 ($11.8 million) project budgets and team resources.

 Responsible for ensuring project budgets and targets were met.

 Facilitated the identification of project risks and mitigation of these risks, providing solutions/options, as required.

 Organized high profile events consisting of all project stakeholders.

 Built relationships with primary care clinics to assist them in changing their business structure and processes.

 Represented the province while participating in multi-jurisdictional conferences on primary care, this often involved presenting to several hundred conference delegates.