Responsible for all field logistics of qualitative research studies
Assist with costing for proposals as required, manage costs to budget throughout the project
Proactively consider strategic questions regarding recruiting, implementation of field, scheduling and planning of logistical details and provide input into critical path scheduling
Develop focused recruiting instructions and screeners and work with recruiters to produce and understand daily incidence reports and update profiles, asking questions as necessary.
Communicate clearly, effectively, efficiently and accurately with strategist and clients regarding field issues and progress
Involved in team initiatives (improving process, training, etc)
Developed reporting capabilities, analyzed and interpreted metrics for the division resulting in enhanced business intelligence.
Managed a team of data entry analyst and data reports analyst.
Proof read all client information and reports prior to delivery and provided prompt responses to client enquiries.
Reported to the Director of Retail Intelligence, provided leadership on ad-hoc strategic projects targeted at process improvement, and greater efficiencies.
Assisted in the creation of a quality toolkit for the department, using a best practices approach, which consists of documented procedures, process maps, and reference material; to assist with training and to benchmark standards of quality in the departments’ processes.
Responsible for hiring, training, managing scheduling, conducting performance reviews, wage assessments and payroll budgets
Worked closely with client and operations managers to ensure leading edge client solutions are met.
Managed over 10 researchers as well as 3 or more projects successfully and simultaneously
Contributed to the department decision making through project manager meetings. Problem solved and was pro-active in identifying opportunities for improvement
Capable of successfully increasing workload over time without compromising success of existing or new projects.
Assess progress of team members and provide regular constructive feedback for both successes and improvements. Inspirited and held researchers to the highest standards of quality, ethics, timelines, and professionalism. Actively participated in training of new project managers and researchers
Was flexible to adapt to changing needs from clients/client relations analysts
Directly involved in gathering and delivering data that impacted the way clients run their businesses and enable them to compete more effectively in their market
Gathered, interpreted and synthesize data on market conditions business opportunities and global trends in healthcare industries.
Interviewed industry participants and related medical professionals. Oversaw online and in person physician surveys.
Identified data trends and outliers through the use of time series tables and graphs.
Successfully lead a team of market researchers in timelines and project support etc.