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Quality Control Officer
Quality Control Manager
Software Quality Analyst
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Job Type: Full-Time
From 0 to 2001
University of Nigeria Nsukka
No added languages
Media Reach OMD
May 2012 - Present Day (5 years 2 months)
Reviewing current work practices to identify areas in which quality or output could be improved.
Conducting internal quality audits ie Quality Control and Assurance.
Coordinating systems to monitor customer satisfaction levels i.e. developing a customer feed-back system.
Working with media partner to identify key process issues i.e. developing a media partner feed-back system.
Monitoring the processes at different stages.
Writing reports on process improvements, results and quality problems.
Identify inconsistencies and discover their causes.
Ensure all work and processes meet or exceed organization standard of excellence.
Ensure that the output of processes meet organization standard of excellence.
To document, monitor, audit processes and output.
Plans, promotes, and organizes training activities related to service quality and reliability.
Plans, coordinates, and directs quality control program designed to ensure a quality consistent with established standards.
Develop and implement invoice management and control.
Establish and implement a framework for acceptable staff and client relationship management standard.
Control & Establish a standard for exchange of gifts between staff cadre and between staff and external.
Map productive contribution across AST in terms of team strength, work done and revenue contribution.
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