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Oluyomi
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Reconciliation/investigation officer
Job Type: Full-Time

Education

From 0 to 2004
Obafemi Awolowo University, Ile - Ife, Osun State
From 0 to 1
Lagos State University
No added languages

Experience

Banking Officer
Diamond Bank Plc
February 2009 - May 2012 (3 years 4 months)

Responsibilities:

Investigation into customers' excess charges complaint, alleged fraudulent withdrawal, facility mismanagement, staff misconduct etc.

Providing early warning signs of deterioration; identify problems that may result in losses and/or damage to client relationship.

Ensuring compliance with applicable laws and regulations

Ensuring maintenance of high operational standards

Achievements:

From recommendations proffered to Management, policies have been revised which have resulted to improved services and prevention of loss on the part of management.

Banking Executive
Diamond Bank Plc
September 2008 - February 2009 (5 months)

Responsibilities:

Issuing Telegraphic money transfers, Manager's cheques.

Handling all branch expense transactions and charges

Handling the payment of cuatomers' utility bills through pay direct

Handling all account to account and funds transfer transactions (individual and corporate)

Processing of Western Union Money Transfer (WUMT)

Achievements:

Prompt processing of customers' transactions and optimum satisfaction.

Executive Trainee
Diamond Bank Plc
June 2006 - September 2008 (2 years 4 months)

Opening of accounts (Personal and Corporate)

Administration of ATM cards and cheque books

Attending to customers' inquiries promptly

processing of cheque and cash payment to customers and third parties

Supervision of cash deposits from customers through note counters and tellers

Ensure that all cash lodgements are imputed into the system, supervise boxed cash at the beginning and close of business

Attend to customers ATM card complaints etc

Achievements:

Excellence service delivery and zero error rate.