Investigation into customers' excess charges complaint, alleged fraudulent withdrawal, facility mismanagement, staff misconduct etc.
Providing early warning signs of deterioration; identify problems that may result in losses and/or damage to client relationship.
Ensuring compliance with applicable laws and regulations
Ensuring maintenance of high operational standards
From recommendations proffered to Management, policies have been revised which have resulted to improved services and prevention of loss on the part of management.
Issuing Telegraphic money transfers, Manager's cheques.
Handling all branch expense transactions and charges
Handling the payment of cuatomers' utility bills through pay direct
Handling all account to account and funds transfer transactions (individual and corporate)
Processing of Western Union Money Transfer (WUMT)
Prompt processing of customers' transactions and optimum satisfaction.
Opening of accounts (Personal and Corporate)
Administration of ATM cards and cheque books
Attending to customers' inquiries promptly
processing of cheque and cash payment to customers and third parties
Supervision of cash deposits from customers through note counters and tellers
Ensure that all cash lodgements are imputed into the system, supervise boxed cash at the beginning and close of business
Attend to customers ATM card complaints etc
Excellence service delivery and zero error rate.