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Relationship Officer 1 800 000
Job Type: Full-Time


I have no education
No added languages


relationship officer
access bank plc
March 2009 - January 2012 (2 years 11 months)


Profitable in Growth Sales

  • Identify customer’s needs and sell the appropriate products to fulfill those needs

 Selling includes acquiring and and opening new commercial banking accounts on a face to face basis, and as well as,

 Cross- selling additional value added solutions to the existing portfolio to assist clients in growing their business

  • Mining and analyzing customers data to identify and plan expansion and/or additional business opportunities
  • Developing and implementing a client calling schedule to clients in the portfolio
  • Identify opportunities to migrate top end relationships
  • Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms
  • Developed Business relationships with accounts-85% of clients are regular and

Customer Service Quality and Efficiency:

  • Ensure resolution of all client complaints received for branch through service quality
  • Advice customers as well as prospective clients on all banking issues as well as financial matters. Advice management on prefer changes in offering service to customers basing on their feedback .
  • Consistent and frequently communication with the client providing complete, concise portfolio and valuations and guidance.
  • Accurately and efficient processing customers mandates/documentation requirement for financial facilities
  • Ensure CDD compliance for all new to bank and existing customers