Noah
Personal data and contacts will be open only to employers with access to CV database
Relationship manager/marketer 300 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2001
Lagos State University
Languages:
English

Experience

Relationship Manager
Ecobank Nig Plc
November 2007 - Present Day (9 years 8 months)

Responsibilities:

Deposit mobilization, Customer acquisition, Risk asset development, finding income making transactions and making sure the branch makes profit every month.

Achievements:

My deposit portfolio is over N600MM as at November 2012

My risk asset portfolio is over N40MM same period.

Customer Service Quality
Ecobank Nig Plc
November 2007 - June 2010 (2 years 7 months)

 

v   Monitoring of SLA’s (Account Opening, Cheque issuance, ATA cards, counter transaction and statement delivery)

 

v   Bench Marking Exercise

 

v   Monitoring of staffing needs of branches as it affects service delivery

 

v   Monitoring of Work tools as it affects service delivery

 

v   Complaint Management

 

v   Training

 

v   Mystery Shopping Exercise to monitor turnaround times and staff attitudes.

 

v   Identify processes that need review and standardization.

 

v   Monitoring delivery of Cards and Cheque books

 

v   Monitoring of Branch ambience.

 

v   Telephone pooling/Telemarketing

 

v   Monitoring of account Reactivation                         

 

Cabin Crew
Virginnigeria Airline
November 2005 - November 2007 (2 years 1 month)

§  In charge of safety and security of passengers and other crewmembers on ground and onboard the aircraft.

 

§  Delivering excellent customer service by making sure all passengers' needs and queries are met and giving them a good reason to come back and fly the airline.