Deposit mobilization, Customer acquisition, Risk asset development, finding income making transactions and making sure the branch makes profit every month.
My deposit portfolio is over N600MM as at November 2012
My risk asset portfolio is over N40MM same period.
v Monitoring of SLA’s (Account Opening, Cheque issuance, ATA cards, counter transaction and statement delivery)
v Bench Marking Exercise
v Monitoring of staffing needs of branches as it affects service delivery
v Monitoring of Work tools as it affects service delivery
v Complaint Management
v Mystery Shopping Exercise to monitor turnaround times and staff attitudes.
v Identify processes that need review and standardization.
v Monitoring delivery of Cards and Cheque books
v Monitoring of Branch ambience.
v Telephone pooling/Telemarketing
v Monitoring of account Reactivation
§ In charge of safety and security of passengers and other crewmembers on ground and onboard the aircraft.
§ Delivering excellent customer service by making sure all passengers' needs and queries are met and giving them a good reason to come back and fly the airline.