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deborah
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Reservation officer 50 000
Job Type: Full-Time

Education

From 0 to 2011
yaba college off technology
No added languages

Experience

ticketing and reservation supervisor
alco travel agency
November 2011 - Present Day (5 years 4 months)
  • To lead, guide and support sales and ticketing team to ensure quality service to clients.
  • To validate and reconcile daily sales returns to account for both cash collected and documents.
  • Handle and effect ticket endorsements to enhance customer relations and satisfaction.
  • To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
  • To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
  • To uphold safety and security standards for the office to safeguard company resources.