ticketing and reservation supervisor
alco travel agency
November 2011 - Present Day (5 years 9 months)
- To lead, guide and support sales and ticketing team to ensure quality service to clients.
- To validate and reconcile daily sales returns to account for both cash collected and documents.
- Handle and effect ticket endorsements to enhance customer relations and satisfaction.
- To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
- To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
- To uphold safety and security standards for the office to safeguard company resources.