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Retail Store Manager
Retail Sales Executive
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Job Type: Full-Time
From 0 to 2006
Adekunle Ajasin University, Akungba-Akoko; Ondo state.
From 0 to 2013
International Institute of Journalism (PGD Public relations and Advertising)
From 0 to 1999
Imade boys college Owo, Ondo state
No added languages
ACTING SHOP MANAGER
November 2012 - December 2012 (1 month)
Collated and sent weekly revenue reports.
Ensured daily targets and weekly targets alike were set and met.
Resolved and/or escalated customer or shop related issues and enquiries that lingered for longer than necessary.
Carried out a successful physical count of stock in liaison with the inventory management personnel.
Planned and executed a successful promo tagged “recharge and refresh” and surpassed airtime, devices and SIM targets given within promo period.
Updated all bin cards in the store and held daily team briefings with colleagues
July 2011 - Present Day (5 years 9 months)
Providing deliberate customer service via information on new products from a consultant’s point of view.
Collating and sending the daily/month end sales report for retail operations management team.
Stock count and maintaining that the first in – first out (FIFO) rule is applied when dispensing stock.
Respond to customer inquiries and requests and resolve issues efficiently and professionally.
As a geek, assist customers with issues they may have with their smart phones/devices. Back up, restore, format and install software upgrades on popular handsets and devices.
CUSTOMER CARE EXECUTIVE
September 2009 - July 2011 (1 year 10 months)
Increase the customer experience by providing information on new products, rate plans, and services through up selling and cross selling opportunities.
Managing multiple priorities and maintaining effective results in a quota driven workplace.
Complete ongoing training to stay abreast of products, services and policy changes.
Deliver world class customer service and build customer satisfaction and loyalty.
Respond to customer inquiries and requests and resolve issues efficiently and professionally. Strive for one-call resolution of customer issues
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