OLUMUYIWA
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Retail Advisor
Job Type: Full-Time

Education

From 0 to 2006
Adekunle Ajasin University, Akungba-Akoko; Ondo state.
From 0 to 2013
International Institute of Journalism (PGD Public relations and Advertising)
From 0 to 1999
Imade boys college Owo, Ondo state
No added languages

Experience

ACTING SHOP MANAGER
ETISALAT NIGERIA
November 2012 - December 2012 (1 month)
  • Collated and sent weekly revenue reports.
  • Ensured daily targets and weekly targets alike were set and met.
  • Resolved and/or escalated customer or shop related issues and enquiries that lingered for longer than necessary.
  • Carried out a successful physical count of stock in liaison with the inventory management personnel.
  • Planned and executed a successful promo tagged “recharge and refresh” and surpassed airtime, devices and SIM targets given within promo period.
  • Updated all bin cards in the store and held daily team briefings with colleagues
RETAIL ADVISOR/GEEK
ETISALAT NIGERIA
July 2011 - Present Day (5 years 11 months)
  • Providing deliberate customer service via information on new products from a consultant’s point of view.
  • Collating and sending the daily/month end sales report for retail operations management team.
  • Stock count and maintaining that the first in – first out (FIFO) rule is applied when dispensing stock.
  • Respond to customer inquiries and requests and resolve issues efficiently and professionally.
  • As a geek, assist customers with issues they may have with their smart phones/devices. Back up, restore, format and install software upgrades on popular handsets and devices.
CUSTOMER CARE EXECUTIVE
ETISALAT NIGERIA
September 2009 - July 2011 (1 year 10 months)
  • Increase the customer experience by providing information on new products, rate plans, and services through up selling and cross selling opportunities.
  • Managing multiple priorities and maintaining effective results in a quota driven workplace.
  • Complete ongoing training to stay abreast of products, services and policy changes.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Respond to customer inquiries and requests and resolve issues efficiently and professionally. Strive for one-call resolution of customer issues