Sales (Customer Acquisition) – Sky Broadband, Sky Talk (telephone service) & Sky TV (Skyplus, High Definition TV), and more
Customer Retention (Churn Management) – Customer-trend analyses and embarking on strategies that help ease pressure and reduce customer churn
Top performer at selling Gold Cards: store credit cards with the benefits of discounts and point-adding on each purchase.
a. No.1 salesperson in credit card sales in the whole branch consistently
b. Trained co-sales staff in selling of credit cards @BHS
Customer Relationship Management
Worked in the following units: Telecoms, Info-tech & Transport (TITT), Human Resources Management, and Capital Markets Group