OGUGUA
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Retail Development Manager
Job Type: Full-Time

Education

From 0 to 2009
UNIVERSITY OF STRATHCLYDE, UK
From 0 to 2001
UNIVERSITY OF NIGERIA, NSUKKA
From 0 to 1995
INTERNATIONAL SECONDARY SCHOOL, ABIA STATE UNIVERSITY, UTURU
No added languages

Experience

BUSINESS MANAGER
C N OBIOHA HOLDINGS
March 2011 - Present Day (6 years 3 months)
  • Project Management – supervision of new and existing facilities and equipments
  • Purchasing of company’s needs e.g. vehicles, vehicle parts, equipments
  • Coordinating the different arms of the business and providing updates to the CEO
  • Have successfully reformed the company’s processes and procedures, thus managing Service Level Agreements
SALES
BRITISH SKY BROADCASTING (BSKYB)
November 2008 - September 2010 (1 year 11 months)

Sales (Customer Acquisition) – Sky Broadband, Sky Talk (telephone service) & Sky TV (Skyplus, High Definition TV), and more

  • Top sales performer and Sales Coach(Consistently was a top-seller of Sky’s products and services in my team)
  • Assisted in maximising customer lifetime value and brand loyalty

Customer Retention (Churn Management) – Customer-trend analyses and embarking on strategies that help ease pressure and reduce customer churn

  • Assisted in ensuring retention and reducing failure demand
  • Contributed immensely in the company’s goal of maximising life-time value of customers
SALES
BRITISH HOME STORES
November 2007 - November 2008 (1 year 1 month)

Top performer at selling Gold Cards: store credit cards with the benefits of discounts and point-adding on each purchase.

  • Sales Coach for new trainees at BHS

Records achieved:

a. No.1 salesperson in credit card sales in the whole branch consistently

b. Trained co-sales staff in selling of credit cards @BHS

CHURN MANAGEMENT EXECUTIVE
GLOBACOM LIMITED (GLO MOBILE)
August 2003 - October 2007 (4 years 2 months)

Customer Relationship Management

  • Analysis of customer surveys to improve marketing and customer services
  • Predicting future trends and giving management up-to-date report about the network alongside team members.

Churn Management

  • Data mining and analysis
  • Detailed customer profiling
  • Discovering hidden patterns and trends; using this information to predict the best business actions.
CORPORATE BANKING (NYSC)
NAL BANK PLC (NOW STERLING BANK PLC)
January 2002 - December 2002 (11 months)

Worked in the following units: Telecoms, Info-tech & Transport (TITT), Human Resources Management, and Capital Markets Group