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JULIET
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Retail customer service personnel 200 000
Job Type: Full-Time

Education

From 0 to 2008
AHMADU BELLO UNIVERSITY ZARIA
No added languages

Experience

Customer Service Representative,
SPANCO BPO(AIRTEL CALL CENTRE
November 2010 - Present Day (6 years 4 months)
  • Resolve customer issues at first contact, fulfill customer needs for new products and service, secure customers satisfaction in a professional manner
  • Provide customers with excellent service support, resolve all warp-up tasks that do not require escalation, fill complaint e-forms.
  • Provide feedbacks for knowledge when required, participate in training and knowledge sharing with coworkers, participate in project activities on an ad-hoc basis.
  • Participate in team meetings, adhere to company policies and procedures, provide hands - on support to contact center agents on the launch of new application, assist in training and development on contact center agents one products service.