Customer Service Representative,
SPANCO BPO(AIRTEL CALL CENTRE
November 2010 - Present Day (6 years 6 months)
- Resolve customer issues at first contact, fulfill customer needs for new products and service, secure customers satisfaction in a professional manner
- Provide customers with excellent service support, resolve all warp-up tasks that do not require escalation, fill complaint e-forms.
- Provide feedbacks for knowledge when required, participate in training and knowledge sharing with coworkers, participate in project activities on an ad-hoc basis.
- Participate in team meetings, adhere to company policies and procedures, provide hands - on support to contact center agents on the launch of new application, assist in training and development on contact center agents one products service.