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AKINTUNDE OLUFEMI
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Retail sales/service centre manager, port harcourt
Job Type: Full-Time , open to relocation

Education

From 0 to 2011
UNIVERSITY OF BENIN, BENIN.MBA ,BUSINESS ADMINISTRATION
From 0 to 2003
UNIVERSITY OF ILORIN, ILORIN , BSC BIOCHEMISTRY
From 0 to 2013
UNIVERSITY OF PORTHARCOURT, PGD MARKETING
No added languages

Experience

RETAIL SALES/SERVICE CENTRE MANAGER
GLOBACOM LIMITED
September 2010 - Present Day (6 years 10 months)
  • Ultimately responsible for office administration and ensuring customers satisfaction
  • Responsible for achieving team’s sales target and profitability objectives
  • Maintaining awareness of market trends in the retail industry, understanding

forthcoming customer initiatives and monitoring what local competitors are doing

  • Responding to customer complaints and comments
  • Making sure that job is done according to the company’s laid down procedure.
  • Ensures that financial transactions are properly carried out and documented.

  • Rendering of accurate daily, weekly, monthly and quarterly management reports.
  • Analyzing and interpreting market trends to facilitate planning

Achievement:

Create the awareness of the office in Portharcourt, continously grow sales by 20%.

SUPERVISOR/SALES EXECUTIVE/STOCK CONTROLLER
GLOBACOM LIMITED
October 2007 - September 2010 (3 years )
  • Actualize the sales of company’s products and services by meeting individual sales target.
  • Managing stock levels and making key decisions about stock control
  • Communication of new promotion, call tariff and activation rewards through hand bills and posters within the territory
  • Provide awareness to customers on the different lines, airtime and various contract packages available
  • POS materials utilization report and reward mechanics
  • Rendering of accurate daily/weekly/monthly sales and inventory reports to the head office.
  • Increased subscriber and trade loyalty through consumer contacting and rewarding GLO

Current and potential customers.

  • Making sure that accurate sales amount is lodged into the company’s bank account daily, and weekly reconciliation of the account.
  • Ensure increase in Sales penetration into the market and retain customer’s loyalty

Achievement: Zero audit issue for stock loss, consistently meeting set target

CALL CENTRE AGENT
GLOBACOM LIMITED
April 2006 - October 2007 (1 year 7 months)
  • Provide customer satisfaction through effective and timely resolution of a variety of customer enquiries.
  • Ensure one-call resolution of customer issues.
  • Educate customers on various Products and Services available.
  • Provide Information to customers on special offers
  • Used training tools provided to deliver exceptional customer service

Achievement: Retain customers on the network and prevent churning