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Anuoluwapo
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Risk
Job Type: Full-Time

Education

From 0 to 2011
Glasgow Caledonian University
No added languages

Experience

Personal Banking Advisor
Santander UK
June 2010 - December 2012 (2 years 7 months)

Key Achievements

  • Contributing to the development of increased investment and new business through the consistent delivery of exceptional service
  • Awarded a “Shining Star” by the Operation Manager
  • Successfully encouraging, coaching and supporting other members of the team and motivating them towards the achievement of shared objectives

Responsibilities

  • Playing a key role in managing an extensive portfolio of customer accounts with the primary focus on exceeding their expectations by providing expert advice and information on Santander products and services
  • Identifying and maximising opportunities to achieve and exceeding KPIs, and service standards within a centre of excellence whilst ensuring full compliance with best practice and regulatory standards
  • Assisting Team Managers in carrying out their duties when off work, and also assisting newly joined team manager in settling into the business
  • Carrying out risk and process checks to ensure that all members of the team adhere to due processes
  • Investigating and swiftly resolving any issues relating to transfer of funds, overdraft facilities, mandates management, credit cards
  • Responding to enquiries or complaints received from customers either over the telephone or in writing
Store Manager
Superior Equipment Limited
November 2006 - (10 years 5 months)

2009 Sales & Customer Care Executive / Store Manager

Key Achievements

  • Planning and organising highly successful promotional activities, including events and displays, to increase awareness amongst local schools and the general community

Responsibilities

  • Managing and motivating a dedicated team of staff to facilitate increased sales, improved efficiency and high quality service delivery
  • Monitoring and controlling stock levels of Apple computers, software, hardware and accessories and making decisions regarding stock control

2008-2009 Sales & Customer Care Advisor (Outbound) – National Youth Service

Key Achievements

  • Consistently achieving and exceeding all sales targets through effectively negotiating and closing sales

Responsibilities

  • Liaising extensively with key contacts in existing and potential markets as well as representing the company at trade exhibitions, events and demonstrations
  • Initiating and concluding successful negotiations with buyers and managers to agree on price, costs, delivery and specifications

2006-2008 Sales & Customer Care Advisor (Inbound)

Key Achievements

  • Actively cross-selling various products according to the requirements of customers resulting in increased sales

Responsibilities

  • Collating and analysing market and customer information and periodically monitoring quantities of goods on display and in stock
  • Accurately recording all sales and order information and liaising with suppliers regarding order progress