Support in ensuring the compliance of branch operations.
Help ensure support for SME banking liaisons, with mostly energy related organizations.
Monitor queue management and service delivery in branch.
Ensure and demonstrate effective implementation and usage of OR Toolkits:
CRM. BORG, Phoenix (Loss Data / Risk issues capture).
Monitored strict adherence to QCD (Quality, Cost and Delivery) and forecasted utilization rates.
Coordinated the completion of relevant CES (Customer Engagement Surveys) to achieve considerable level of customer interaction and feedback.
Ensured compliance with SLAs (Service Level Agreements) with customers by co-coordinating the achievement of TWT (Today’s Work Today) with due consideration to results from CES conducted.
Ensured achievement of operational excellence by constantly carrying out FMEA (Failure Modes and Effects
Subject matter expert (SME), assigned to different banking operation processes including bank advisory services,
planning and forecasting.
Trained and re-trained new and existing colleagues on use of various banking systems.
Monitored and coordinated integration processes during bank expansion periods.
Collated details of industry stakeholders on the country’s Gas Master Plan.
Coordinated various meetings, presentations and seminars with various stakeholders on the Gas Master Plan.
Champion for the Nigerian Gas Association and ensured membership growth and awareness of association’s events.