Key team member, involved in establishing new policies, guidelines and global standards /case practices to drive this new department.
I ensure that the environment is adequately safe, secure and suitable for all kinds of events/activities.
Involved in creating full awareness cum risk assessments to provide integrated solutions to security challenges.
I ensure that health hazards and strategic threats are eliminated or brought to the barest minimum.
Management of security and safety risks for buildings, infrastructure, materials, valuables and people.
Identified about 50 customer needs daily, provided sales leads by offering mortgage and account review.
Provided prompt and efficient service to customers in the usage of cash and deposit machines which improved overall service delivery by over 60%.
Handled over 70% of customer enquiries, concerns and queries and taking responsibility to resolve them immediately.
Promoted all bank products and ensured customer received excellent service and value for products.
Ensured all customer information was handled with topmost confidentiality and ethically.