ogochukwu
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Sales Executive
Job Type: Full-Time

Education

From 0 to 2003
babcock university
No added languages

Experience

sales executive (gloworld)
globacom nigeria ltd
September 2010 - Present Day (6 years 7 months)
  • Educates customers to ensure they understand the features of the various services, products and accessories available.
  • Actualizes sales of company products and collects cash (payment) from customers.
  • Ensures that all customers’ documents submitted for the acquisition of contract lines are forwarded to Customer Care for vetting according to the laid down procedures.
  • Ensures that all customers in the shop are given proper and adequate attention.
  • Assists customers with queries and payment difficulties.
  • Generates and submit sales reports to the shop manager on a daily basis and ensures all information on cash handling must be communicated daily to the Shop Manager.
  • Ensures that all customers are satisfied at all times.
  • Keeps proper daily records of cash and all transactions and reconciles cash/invoice with the daily sales.
  • implements company procedures and practices to eliminate/minimize cost and losses.
  • Ensures sales target are met, cross selling companies products and services, following up on customers to ensure that bills are paid on time
  • Resolves all customer complaints within stipulated turnaround time and according to customer care procedures / processes and escalates unresolved issues to the back office.
  • Assist the shop manager and stock controller in preparing daily sales report, bin card, database backup.
customer care representative
globacom nigeria ltd
April 2005 - September 2010 (5 years 6 months)
  • Maintaining satisfactory relationship between the company and Customers by means of one on one Superior Customer Service and also provides technical assistance to customer’s regarding the usage of GSM networks and handsets as well as solving related problems.

  • Offering customers a high level of customer service while dealing with their issues.(Quality)
  • Improving company’s image via superior customer services and advising customers on products and services.
  • Educating and advising customers on how to use the just dial international calling card