Receive customer’s complaints and enquiries with respect to network related faults
Reconcile details of customer’s query with daily network status
Log customer details on the customer console and update the record
Inform customer that a network fault has been identified and effort are been made to restore normalcy
Check system and provide the customer with call data information required verbally.
Ensuring all customer complaint sent to the senior manager of the department are acknowledged and resolved
Tracking of resolution process
Organizing team bond parties an entertainments