CHINEDU
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Sales admin assist
Job Type: Full-Time

Education

From 0 to 2006
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
No added languages

Experience

CUSTOMER CARE REPRESENTATIVE
MTN NIGERIA
October 2011 - Present Day (5 years 6 months)

Receive customer’s complaints and enquiries with respect to network related faults

Reconcile details of customer’s query with daily network status

Log customer details on the customer console and update the record

Inform customer that a network fault has been identified and effort are been made to restore normalcy

Check system and provide the customer with call data information required verbally.

Ensuring all customer complaint sent to the senior manager of the department are acknowledged and resolved

Tracking of resolution process

Organizing team bond parties an entertainments