Generating of reports at the end of each analysis showing what steps of improvement were taken as a result of the analysis and stating what must be done to ensure that client’s business is in the best state possible.
Leading and managing those within the team, including analysts and larger leadership role in the management of client relationships
Provide help and advice to clients over the telephone, by e-mail or face-to-face, investigate and solve clients’ problems and complaints.
Investigate and solve clients' problems, which may be complex or long-standing problems that have been passed on by client service assistants.
Provides help and advice to clients using the organization’s products or services.
Training of staff and colleague to ensure that specific client service targets are met.
Coordinate various operations of the company to ensure better turn-around time.
Liaising with foreign partners in the smooth running of the company’s joint ventures.
Research of new business opportunities, business development and relationship building while negotiating with Clients for sales of products
Processing various Loan applications (Working Capital Facility, Advances, Term Loans, Contingent Liabilities)
Monitoring of Loans and providing support to customers.
Preparation and Presentation of Mgt Performance Report (MPR) monthly to the Management.
Financial Statements Analysis and Proper Credit Appraisal.