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Enunwa
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Sales officer
Job Type: Full-Time , open to relocation

Education

From 0 to 2002
Institute of Management and Technology Enugu
No added languages

Experience

Customer Care Officer
Multi-links Telecommunication Limited
May 2008 - October 2012 (4 years 6 months)

1.Over sees the branch.

2.Using COMVERS KENAN FX to resolve customers issues and Complaints

3.Logging in customer's complaints to third-party resolution (Portal)

4.Customer Services and Enquiries.

5.Sales and Marketing of company's products and services/ Phone Replacement

6.Complaints Resolution to customer’s complaints and queries

7.Listens, understands and resolves customers' queries, both for walk-in and telephone customers

8.Introduction of new products/services to our customers, and making sure they understand its advantages over other products/services offered by competitors.

9.Giving information and directives to walk-in/telephony customers on our coverage and CSB locations nationwide for the overall growth of multi-links.

10.Configuration of internet modems and phones/ Trouble Shooting

11.Compiles the branches staff attendance and sends it to appropriate quarters monthly.

12.Carry out all other delegated duties as directed.

13.Preparation of Daily/ Weekly and Monthly CSMO report

14.CSB stock keeping

15.Every day before and after sales stock/cash reconciliation with APS store keeper (high accountability level)

Documentation of NCC / Agents sales Report