Back to CV list
ISABELLA.C.
Personal data and contacts will be open only to employers with access to CV database
Sales personnel
Job Type: Full-Time

Education

From 0 to 2003
IMO STATE UNIVERSITY(IMSU)
No added languages

Experience

CUSTOMER RELATIONSHIP OFFICER
MTN Nigeria Communication Lagos.
June 2007 - November 2009 (2 years 6 months)
  • Efficiently implement banking policies and procedures.
  • Fellow-up on relevant bank personnel to ensure prompt delivery of bank statements.
  • Proactively call over transaction to ensure accuracy.
  • Proactively identify and isolate unidentified and problematic payments.
  • Rectify identified payment discrepancies by prompt and accuracy adjustment of customer accounts.
  • Identify cleared / returned cheques and adopt / reverse payments in customer account.
  • Fellow-up on bank personnel to ensure timely resolution of identified payment issues.
  • Monitor alternate payment channels e.g. the Friendship centre and Connect store to ensure adherence to defined banking and payment policies and procedures.
  • Periodically monitor transactions posted via IFS and report any issues or error to the Finance Operation Supervisor.
  • Conduct monthly reconciliations of payments reports to the bank statements.
  • Attend to, and resolve all reconciliation issues arising from the customers sales channels.
  • Maintain compliances with the necessary controls in the processing of credit and debit notes.
  • Prepare final Status reports for terminated accounts.
  • Handling of internal customer’s phone billing account (MTN staff Billing).
Credit Control Officer.
VGC Communications Limited, Lagos.
September 2006 - January 2007 (4 months)

 Collection of Payments.

 Preparing Payments for Creditors.

 Receiving payments from new clients.

 Customer account reconciliations.

 Attending to various complaints from the clients and providing solutions to the various problems.